Privacy
Policy.

01 Introduction

SattvaRig — The Physio Clinic ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our clinics, use our website (sattvarig.com), or interact with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

02 Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, date of birth, gender, phone number, email address, and residential address.
• Medical Information: Medical history, current medications, injury details, diagnostic reports (X-rays, MRI scans), treatment notes, and assessment findings.
• Appointment Data: Date, time, location, and type of appointments booked through our website or booking system.
• Body Scanner Data: Responses submitted through our online body scanner assessment tool, including zone, pain score, severity, and answers.
• Website Usage Data: IP address, browser type, pages visited, and cookies for analytics and improving your experience.
• Payment Information: Transaction details processed through secure third-party payment gateways.

03 How We Use Your Information

We use the information collected for the following purposes:

• To provide, manage, and improve our physiotherapy services and treatment plans.
• To schedule and manage your appointments, including sending confirmations and reminders via WhatsApp, SMS, or email.
• To maintain accurate clinical records as required by healthcare regulations.
• To communicate with you regarding your treatment, recovery progress, and follow-up care.
• To process body scanner assessment results and provide personalized recommendations.
• To improve our website, services, and user experience through analytics.
• To comply with legal and regulatory requirements applicable to healthcare providers in India.

04 Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With referring doctors, specialists, or other healthcare professionals involved in your care, with your consent.
• Service Providers: With trusted third-party platforms (appointment booking systems, email/SMS services) that assist us in delivering our services, subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or regulatory authority.
• Emergency Situations: To protect the health and safety of you or others in urgent circumstances.

05 Data Storage & Security

We take the security of your data seriously. Your personal and medical information is stored using secure, encrypted systems. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Clinical records are retained for the period required by applicable Indian healthcare laws and regulations. Digital data is stored on secure cloud platforms with industry-standard encryption.

06 Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

07 Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and regulatory retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Withdraw your consent for data processing, though this may affect our ability to provide services.

08 Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, Instagram, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

09 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: